shopping

Caveat Emptor

Let the buyer beware!  

I had never heard of the online retailer, getanne.com, but I liked the shoes they advertised on Facebook. I checked their website and noted that they offered “30-day hassle free returns.” So I ordered the shoes. What could possibly go wrong?

I offer the following email thread because first of all it may serve as a helpful warning, and second because I think it is mildly amusing

July 1 2019 getanne.com
A shipment from order 8169 is on the way.

The shoes arrived on July 19. They didn’t fit. Since there was no invoice in the package, which bore the return address of a mailing service in New Jersey, I wrote:

July 19, 2019 Mary
I’m afraid I need to return this order—shoes don’t fit. Please send instructions for returning.

July 20, 2019 getanne.com
Dear customer,
Thanks for your order.Could you tell why return your order? Was the size small or big? Do you have any questions about our products? Could you talk to me? Please feel free to write us whenever you have questions. We’re always here to help. Best Regards

July 20, 2019 Mary
The reason I have to return the shoes is that they don’t fit. Unfortunately they are too tight around the toes. Please let me know how to return. Do I need a Return Authrorilzation Number?

July 22, 2019 getanne.com
We apologize for the later reply. For the item not fit, we need to inspect it firstly. Could you please send us the clear photo of item you received?  It would be better that you wear them. 
And then we would strive to offer you the solution. 
Any questions, please feel free to contact us.
Best Regards

July 22, 2019 Mary
I am not sending a photo. I have told you they are too tight—uncomfortable. Request for photo is ABSURD.
You claim to offer a “no hassle return policy.”  So send instructions for returning immediately. Otherwise I will report this as a fraudulent charge to the credit card bank.

July 24, 2019 getanne.com
Dear buyer, 
We apologize for the later reply. We can only do the full refund when the item is back.The shipping fee of return is high and would be charged on your side so we don’t recommend you to do that.Could you please keep the item yourself ? You can wrap them as a gift for others. We can also give you $10 off gift card for next order as compensation. Can you please consider it?   
Any questions, please feel free to contact us.
Best Regards

July 24, 2019 Mary
Question: Do you refuse to accept the return of this order?

July 24, 2019  getanne.com
Dear buyer,
We apologize for the later reply.
The return address locates in China so the shipping fee must be high. 
Could you please keep the item yourself ? You can wrap them up as a gift for others. We can also give you $15 off gift card for next order as compensation. Any questions, please feel free to contact us.

July 31,2019 Mary
I understand the shipping costs will be high. Nevertheless, I would like to return the shoes (which do not fit) for a refund. Please send address and any other information needed to return for a refund.

August 1, 2019, getanne.com
Dear customer,
Good day.Thank you for your reply. Would you please check the postage that from your country to China? It’s very expensive to return the parcel, we will really appreciate it if you can receive the $15 gift card as compensation, you can keep the product and get the big discount. We much apologize for all trouble and inconvenience caused. 
Best Regards

August 1, 2019 Mary
I am through writing to you. I take this as a refusal to accept returns and will apply to my credit card company and ask that the charge becanceled.. No doubt you will be hearing from them.

August 7, 2019 getanne.com
Dear customer,
Good day and thanks for your mail. Here just checked our system again and this parcel was shipped correct (size/color) as per order. In this situation, we have not rights to refund full amount to your account. Thanks so much for your understand and wish you have a nice day.
Best regards

So I called Chase, hoping that this would qualify as a fraudulent charge. It did. They cancelled the charge. 

3 thoughts on “Caveat Emptor

  1. Mary, you’re absolutely right…this is funny and infuriating at the same time!! Glad you got your refund! Give them as a gift? And offering a gift card as if you’d ever buy from them again? Crazy!

    Sent from my iPhone

    Like

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